Terms and Conditions
1 Subject Matter of the Contract / Conclusion of Contract
(1) CoinLooting Limited, Unit 2A, 17/F, Glenealy Tower, No. 1 Glenealy, Central, Hong Kong, operated under the supervision of VALIANT, S.L.U., Passatge Arnaldeta de Caboet 11, Escaldes-Engordany, Andorra (NRT: L717287F) (hereinafter: “Provider”) offers the brokering of digital goods and services to customers (hereinafter, for simplification and without discriminatory intent regarding gender: “Customer”) via the CoinLooting platform, in particular the provision of digital currency for video games (in-game currency) and the leveling up of characters/objects in video games (level boosting).
(2) The Customer can place products in a shopping cart and collect them there. The Customer can then proceed to checkout to complete the order. After agreeing to the GTC and cancellation policy, the contract is concluded by clicking the “Buy Now” button. The Customer will receive an order confirmation.
(3) The Customer assures that they are at least 18 years old at the time of contract conclusion or are acting with the consent of their legal guardians.
(4) Regarding the scope of the brokered services and digital goods, reference is made to the respective service description on the website.
Our services are intended exclusively for private, non-commercial use.
(5) Employees of video game manufacturers and employees of network operator platforms (e.g., PSN, Xbox Live) are prohibited from entering into contracts. The Provider reserves the right to claim damages.
(6) The provider acts solely as an intermediary with regard to the provision of in-game currency and level boosting. The customer therefore pays for this intermediary service. In particular, the provider is not the legal owner of the respective in-game currency. The customer acknowledges that the provider may engage third parties to perform the services.
(7) The contract is concluded in the language displayed to the customer on the website. The contract text is stored in compliance with data protection regulations.
2. Services Provided by the Provider / Obstacles to Performance
(1) The customer will receive the in-game currency or the level-boosting service under the agreed-upon conditions.
(2) The provider requires the customer’s cooperation. For the exact procedure, please refer to the respective description on the provider’s website.
(3) If the customer refuses to fulfill their obligation to cooperate, the provider is released from performance, while the customer’s payment obligation remains.
(4) The agreement between the parties is decisive for the timing of service delivery. If technical circumstances (e.g., server failures) or force majeure hinder service delivery, the timing shifts accordingly and the parties may agree on a new date. This does not give rise to a claim for damages; the customer remains obligated to pay.
(5) If performance becomes impossible for the provider due to circumstances for which the customer is responsible (e.g., suspension of the player account before service delivery or termination/suspension of a game membership), the customer remains obligated to pay.
(6) The provider is not liable if in-game currency or game items lose value. Please note that value fluctuations may occur.
(7) The provider may withdraw from the contract if a game manufacturer increases requirements and level boosting becomes significantly more difficult as a result. In this case, the customer will be refunded. However, there is no further claim for damages.
(8) The provider notes that it is not an official partner of the respective game manufacturer and has not been authorized by them. All brand names used belong exclusively to the trademark owners.
3. Term, Termination
(1) The contract terminates automatically upon completion of the service, without requiring any notice of termination. The customer is free to rebook the services as needed.
(2) The right to extraordinary termination for good cause remains unaffected.
(3) Termination must be in text form to be effective. The time of receipt of the termination is decisive.
4. Customer Obligations
(1) The customer undertakes to provide only truthful information. The customer warrants that they are the rightful owner of the account for which the service is provided.
(2) The customer must cooperate in such a way that the provider is able to smoothly deliver the brokered service.
(3) For level boosting, it is particularly necessary for the customer to provide the provider with their login credentials for the game. The provider handles this data responsibly and deletes it immediately after the brokered service has been delivered. The customer is free to change the data after service delivery. The customer is responsible for the security of their account.
(4) The customer may not use the provider’s services in an abusive manner.
5. Remuneration and Payment Processing
(1) The prices stated on the provider’s website and in their offers at the time of contract conclusion apply. Prices include statutory VAT. Payment is due in advance. The provider may refuse to perform their services without full payment having been received.
(2) The provider reserves the right to reduce the stated prices as part of special promotions, without a customer being able to claim the promotional price during service delivery.
(3) Payment by the customer is made via the payment methods offered on the website. The provider bears fees for transactions via external payment providers. In case of insufficient funds in the customer’s account, the resulting fees are borne by the customer.
(4) If the customer is in default of payment, the provider is entitled to demand default interest according to statutory provisions. The customer is in default simply by missing the payment deadline. In this case, they must pay the provider annual default interest of 5 percentage points above the base rate. If the customer is an entrepreneur, the default interest is 9 percentage points above the base rate.
(5) The customer’s obligation to pay default interest does not exclude the provider from claiming further damages for delay. The customer reserves the right to prove that the provider’s damage is lower.
(6) If the customer is in default with a payment, the provider is entitled to withdraw from the contract.
(7) Notwithstanding the information in Section 1 (1), for orders paid with Open Banking, the provider is solely responsible for the provision of services and the processing of the transaction:
VIRTUAL PULSE LIMITED
Company number: 15911639
College House, 2nd Floor
17 King Edwards Road
Ruislip, London, HA4 7AE, United Kingdom
For clarification and to avoid doubt, CoinLooting Limited is not the contractual provider for Open Banking-based transactions. All other provisions of these terms and conditions remain applicable, unless expressly stated otherwise in this clause.
By placing an order with Open Banking, you expressly acknowledge and accept that your contractual relationship, including payment processing and service provision, is exclusively with VIRTUAL PULSE LIMITED and not with CoinLooting Limited.
6. Liability
(1) The customer’s claims for damages are excluded. This exclusion does not apply to claims for damages arising from injury to life, body, or health, or from the breach of essential contractual obligations (cardinal obligations), nor to liability for other damages resulting from an intentional or grossly negligent breach of duty by the provider, its legal representatives, or vicarious agents. Essential contractual obligations are those whose fulfillment is necessary to achieve the purpose of the contract.
(2) In the event of a breach of essential contractual obligations, the provider is only liable for the contractually typical, foreseeable damage if it was caused by simple negligence, unless it concerns the customer’s claims for damages arising from injury to life, body, or health.
(3) The provider is not liable if the customer’s account is suspended or other sanctions are imposed on the customer by the game manufacturer or network operator.
(4) The provider is not liable if the website becomes unavailable without fault on its part.
(5) Liability for lost profits is excluded with respect to entrepreneurs.
(6) The limitations of liability also apply in favor of the provider’s legal representatives and vicarious agents if claims are made directly against them.
7 Limitation/Exclusion of the Right of Withdrawal
(1) For the provision of in-game currency and level boosting, the right of withdrawal expires according to the applicable consumer protection provisions in a contract for the delivery of digital content not supplied on a physical data carrier, even if the entrepreneur has begun performance of the contract after the consumer has expressly agreed that the entrepreneur may begin performance of the contract before the expiry of the withdrawal period and has confirmed their knowledge that they lose their right of withdrawal by giving their consent to the commencement of performance of the contract.
(2) By concluding the contract, the customer acknowledges that the provider may begin performance of the contract before the expiry of the withdrawal period and that the customer loses their right of withdrawal upon commencement of performance of the contract.
(3) Customers who are entrepreneurs generally have no right of withdrawal.
(4) Reference is otherwise made to the provider’s cancellation policy.
8 Refund and Return Policy
(1) All products and services offered on CoinLooting are digital in nature (virtual game currency, character boosting, and related game services). Due to the nature of digital goods and services, the following conditions apply.
(2) Game Currency Refunds are possible as long as delivery has not yet begun. Once the game currency has been credited to the customer’s account, the service is considered fully rendered and a refund is no longer possible, as the digital asset cannot be returned or reversed.
(3) Boosting and Service Orders As long as the order has not yet started: Full refund upon request.
Should the order be partially completed: A pro-rata refund corresponding to the uncompleted portion may be granted at the provider’s discretion.
Should the service be fully completed: No refund.
(4) Failed or Incomplete Delivery Should the provider fail to deliver the ordered product or service within the specified timeframe, the customer is entitled to a full refund.
(5) Refund Procedure Refund requests must be submitted within 48 hours of the order date via our live chat or by email to support@coinlooting.com. Approved refunds will be credited back to the original payment method within 5–10 business days. We resolve most disputes at this stage and strive to find a satisfactory solution.
(6) By placing an order, the customer confirms the digital nature of the services and agrees that the right of withdrawal expires with the commencement of service provision in accordance with the applicable Andorran consumer protection law.
9 Data Protection
(1) The Customer agrees to the storage of personal data within the scope of the business relationship with the Provider, in compliance with data protection laws, in particular the GDPR. Data will not be passed on to third parties unless this is necessary for the performance of the contract or the Customer’s consent has been obtained.
(2) If the customer transmits personal data of third parties, they assure that the consent of the third parties has been obtained. The customer indemnifies the provider from any third-party claims in this regard.
(3) The rights of the customer or the data subject result in particular from the following norms of the GDPR:
Article 7 (3) – Right to withdraw data protection consent
Article 15 – Right of access by the data subject, right to confirmation and provision of a copy of personal data
Article 16 – Right to rectification
Article 17 – Right to erasure (“right to be forgotten”)
Article 18 – Right to restriction of processing
Article 20 – Right to data portability
Article 21 – Right to object
Article 22 – Right not to be subject to a decision based solely on automated processing – including profiling
Article 77 – Right to lodge a complaint with a supervisory authority
(4) To exercise these rights, the customer or data subject is requested to contact the provider by email or, in case of a complaint, the competent supervisory authority.
(5) Reference is made to the privacy policy on the provider’s website.
10 Dispute Resolution
(1) In the event of a dispute, the Customer is recommended to first contact the Provider’s customer service via live chat or at support@coinlooting.com before submitting a formal complaint. Most problems can be resolved at this stage.
(2) The EU platform for out-of-court online dispute resolution can be found at: https://ec.europa.eu/consumers/odr/
(3) In the event of a dispute between the two parties, the court of the Principality of Andorra shall have jurisdiction. The application of the law of another country is excluded. (En cas de reclamació entre les dues parts, es tractarà en Tribunals del Principat d’Andorra, sense possibilitat d’aplicar una altra legislació d’un altre país.)
11 Place of Jurisdiction and Applicable Law
(1) The business relationships between the Provider and the Customers are subject to the law of the Principality of Andorra. The statutory provisions on the restriction of the choice of law and on the applicability of mandatory provisions, in particular of the state in which the Customer, as a consumer, has their habitual residence, remain unaffected.
(2) The place of jurisdiction and performance is the provider’s registered office in Escaldes-Engordany, Andorra, insofar as the customer is a merchant or a legal entity. The same applies if the customer has no general place of jurisdiction in Andorra or if their domicile or habitual residence is unknown at the time the action is filed.
12. Scope of Application and Amendments to the Terms and Conditions
(1) By concluding the contract, the customer agrees to these Terms and Conditions.
(2) Any terms and conditions of the customer will not be accepted without written confirmation from the provider.
(3) The provider may amend these Terms and Conditions with future effect.
(4) In the event of discrepancies between the various country-specific versions of these Terms and Conditions, the English Terms and Conditions shall prevail.
13 Severability Clause
Should any provision of these General Terms and Conditions be or become invalid, the validity of the remaining General Terms and Conditions shall not be affected. Instead of the invalid provision, a provision shall apply that comes as close as possible to the will of the parties within the legally permissible framework. The same applies in the event of a regulatory gap.
Status: April 2026
Return and Refund Policy
All products and services on CoinLooting are digital in nature (virtual in-game currency, boosting, and related gaming services).
In-Game Currency
Refunds are possible as long as delivery has not yet been initiated. Once the currency has been transferred to the customer’s account, the service is considered fully rendered and a refund is no longer possible.
Boosting Service Orders
Not yet started: full refund upon request.
Partially completed: pro-rata refund for the unrendered portion, at the provider’s discretion.
Fully completed: no refund possible.
Failed or Incomplete Delivery
If CoinLooting fails to deliver within the specified timeframe, the customer is entitled to a full refund.
Refund Procedure
Requests must be submitted within 48 hours of the order date via live chat or at support@coinlooting.com. Approved refunds will be processed back to the original payment method within 5–10 business days.
By placing an order, the customer acknowledges the digital nature of the services and agrees that the right of withdrawal expires with the commencement of delivery in accordance with the applicable Andorran consumer protection law.
Dispute Resolution
In the event of a dispute, please first contact our support team via live chat or at support@coinlooting.com before taking formal steps. The vast majority of issues are resolved this way.
In the event of a claim between the two parties, it will be heard before the courts of the Principality of Andorra, without the legislation of any other country being applicable.